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Waste Pro has to be the absolute worst trash/waste removal firm in the US. At least in Jacksonville, FL they are, as they do not return phone calls, emails, do not show up for our "once a week trash service" & when they do, there are lots of small children running around the parking lot which is a serious hazard.

They missed service for numerous weeks & when we asked for credit on our monthly invoice, "no credit". They're customer service is terrible, they're rude & when we mention we can change service providers, they're answer is, "you have a contract with Waste Pro". A contract only works, when both parties do, as agreed to, by the terms of their written agreement. They do not.

Please consider other firms, companies, even a sole proprietor when looking for service. They're drivers are usually nice, pleasant, etc, but we never see the same driver very long. Phone calls & emails to their Corporate office also go, unanswered. I assume if it's a "big contract", you probably get returned calls & follow up.

Even our Sales rep, hasn't found the time in two weeks to stop by or call.

Good luck, if you are being serviced by Waste Pro.

Reason of review: Bad quality.

Location: Jacksonville, Florida

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Guest

I agree. They are the worst waste disposal company we have ever had.

Often do not pick up. Neighbor said she even saw them take on bag of garbage out of her roll can and start to drive off. She ran after them. I call to tell them they did not pick up my trash.

They say Iโ€™ll get a pick up today, they never show up.

If there was a choice I would switch. I am thinking about hauling my own trash and pay at the dump.

Guest

They are the worst here in Coral Springs, they skip every possible instance they can, and there service is terrible....they miss a day for weather, holiday, but unlike Waste Management, (who would come the next day), they just blow you off. We've stopped recycling, we just through everything out on the bulk day - they are not worth the effort.

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